Privacy Policy for E-Booze

Effective Date: 9th Jan 2025

At E-Booze, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our liquor delivery service via our mobile application and website ("E-Booze App"). By accessing or using the E-Booze App, you agree to this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you:

1.1. Personal Information:
When you create an account, place an order, or communicate with us, we may collect the following personal details:

• Full name
• Date of birth (to verify legal drinking age)
• Email address
• Phone number
• Delivery address
• Payment details (credit/debit card information or other payment methods)
• Identity verification documents (e.g., government-issued ID for age verification)

1.2. Usage Data:
We automatically collect certain information about how you interact with the E-Booze App, such as:

• Device type and operating system
• IP address
• Browser type
• Pages visited within the app or website
• Time spent on specific sections of the app
• Purchase history and order details

1.3. Location Data:
To ensure accurate delivery, we may collect your location through GPS, IP address, or Wi-Fi signals. This data is used only to fulfill your orders and improve the service experience.

1.4. Communication Data:
If you contact our customer support or communicate with us in any other way (via email, phone, or chat), we may store and process these communications to assist in resolving any inquiries, complaints, or issues.

2. How We Use Your Information

The information we collect is used for various purposes, including:

• To Process Orders: Personal and payment details are used to fulfill and process your liquor orders.
• Age Verification: Your date of birth and identity documents help us ensure that you meet the legal drinking age in your jurisdiction.
• To Provide Customer Support: We use your contact information to respond to inquiries, address issues, or provide assistance with your orders.
• To Improve the Service: Usage data helps us analyze app performance, identify trends, and enhance user experience.
• To Personalize Your Experience: Based on your preferences and purchase history, we may offer product recommendations.
• For Marketing and Promotions: With your consent, we may send you promotional materials, special offers, and product updates via email or push notifications (you can opt out anytime).
• For Compliance with Legal Requirements: We may use your information to comply with legal obligations related to alcohol delivery regulations.

3. How We Protect Your Information

We take your privacy seriously and employ appropriate security measures to safeguard your personal data:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission using secure protocols.
• Secure Servers: Personal data is stored on secure servers with strict access controls to prevent unauthorized access.
• Access Controls: Only authorized personnel have access to your personal data for legitimate business purposes.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

4.1. Service Providers:
We may share your data with third-party service providers who assist in delivering our services, such as:

• Payment processors
• Delivery partners (e.g., couriers)
• Identity verification services
• IT hosting, maintenance, and analytics services These third parties are required to protect your data and only use it for the purposes for which it was shared.

4.2. Legal Obligations:
We may disclose your information if required by law, regulation, or legal process, such as in response to a court order, subpoena, or government request.

4.3. Age Verification and Compliance:
To comply with alcohol delivery laws, we may share your data with authorized parties for age verification purposes or to meet regulatory requirements.

5. Your Choices and Rights

You have certain rights and choices regarding your personal information:

• Access and Update: You can access and update your personal details through your E-Booze account settings.
• Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations.
• Opt-Out of Marketing Communications: You can unsubscribe from marketing emails, SMS, or push notifications at any time by following the instructions provided in the message or updating your preferences.
• Location Data: You can disable location services through your device settings, though this may affect our ability to accurately deliver your order.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with the E-Booze App. These tools help us remember your preferences, analyze trends, and provide tailored content and advertisements. You can manage cookie preferences through your browser settings, though some features of the app may not work if cookies are disabled.

7. Age Restriction and Children’s Privacy

To use the E-Booze App, you must be of legal drinking age in your jurisdiction. By using the app, you confirm that you meet the minimum age requirement.

We do not knowingly collect personal information from individuals under the age of 21 (or the legal drinking age in your jurisdiction). If we become aware that we have inadvertently collected personal data from someone underage, we will take steps to delete that information immediately.

8. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or via email. Please review this policy regularly to stay informed about how we are protecting your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

E-Booze Support Team
Email: [support@ordefy.com]

By using the E-Booze App, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.