Privacy Policy for E-Grocery

Effective Date: 9th Jan 2025

At E-Grocery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and how we keep it safe when you use our mobile application or website ("E-Grocery App"). By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

1.1. Personal Information:
When you create an account, place an order, or interact with our platform, we may collect personal details, such as:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (credit/debit card details or other payment methods)

1.2. Usage Data:
We may collect information about how you use the E-Grocery App, including:

• Device information (e.g., device type, operating system)
• IP address
• Browser type and version
• Pages you visit and the time spent on them
• Interaction with advertisements or content

1.3. Location Data:
To provide delivery services, we may collect your location data either via GPS, Wi-Fi, or IP address. This data will be used solely for the purpose of fulfilling your orders and will not be shared for any other purpose without your consent.

1.4. Transaction Information:
When you make a purchase, we collect information about your order, such as products ordered, order history, payment status, and any customer service interactions related to your order.

1.5. Communication Data:
If you contact us directly through the app, email, or phone, we will store the contents of that communication to assist in resolving your inquiries or providing customer support.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: We use your personal and transaction details to process, fulfill, and deliver your grocery orders.
• To Improve Our Services: Usage data helps us understand how our app is used and identify areas for improvement.
• To Communicate With You: We may use your contact information to send order confirmations, updates, promotions, or other marketing materials (you can opt out at any time).
• To Personalize Your Experience: Based on your preferences and order history, we may tailor product recommendations.
• For Payment Processing: Your payment information is used to complete transactions securely.
• For Customer Support: We may use your contact details to respond to your queries or concerns.

3. How We Protect Your Information

We take the security of your personal information seriously and use industry-standard security measures to safeguard it, including:

• Encryption: We encrypt sensitive data, such as payment information, during transmission.
• Secure Servers: Your personal data is stored on secure servers with access controls in place.
• Access Controls: We limit access to your information to authorized personnel who need it to perform their job functions.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with third parties in the following circumstances:

4.1. Service Providers:
We may share your information with third-party service providers who assist us with various business functions, such as:

• Payment processors
• Delivery partners
• IT support and hosting services
• Marketing platforms

These third parties are required to use your data solely for the purpose of providing the contracted services and are bound by confidentiality agreements.

4.2. Legal Requirements:
We may disclose your information if required by law, regulation, or legal process, such as in response to a court order, subpoena, or request by government authorities.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it's inaccurate.
• Deletion: You can request the deletion of your personal information, subject to any legal or contractual obligations.
• Opt-out of Marketing: You can opt out of receiving promotional emails or notifications by following the unsubscribe instructions in the communication or updating your preferences in the app.
• Location Tracking: You can disable location tracking through your device settings, though this may affect the ability to deliver your orders accurately.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your experience with our app. These technologies help us analyze usage patterns, offer personalized content, and manage user authentication. You can adjust your browser settings to block or manage cookies, but some features of the app may not function properly if cookies are disabled.

7. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to remove that information from our systems.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you through the app or via email. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

E-Grocery Support Team
Email: [support@ordefy.com]

By using the E-Grocery app or website, you acknowledge that you have read and understood this Privacy Policy.